The Toyota Way to Service Excellence:

On-line Event!

January 31, 2018
10:00AM – 3:30PM Eastern Time

Only $195 per device (unlimited attendance per device)
What IS Lean Frontiers Direct? Watch Video

Are you in a service organization? Or a service function within a manufacturing company? We’re bringing to you The Toyota Way to Service Excellence in a way that makes lessons of the book leap off the pages. Picture this… You book the conference room for January 31st and invite your entire team (and then some) to view the LIVE presentations using your projector and screen. You’ll be able to ask questions of the presenters and more importantly, discuss what you learned with your team. And best yet, the live presentations will be recorded and you can play them back, on-demand, individually or again, as a team. Great opportunity to watch, digest, discuss, and strategize exactly what the presentations means to you and your company. You’ll hear from the authors of The Toyota Way to Service Excellence, Jeff Liker & Karyn Ross, along with a select group of practitioners who will share with you their best practices and lessons learned!


Toyota Way to Service Excellence
January 31, 2018
10:00AM – 3:30PM Eastern Time

Only $195 per device (unlimited attendance per device)
What IS Lean Frontiers Direct? Watch Video

The Toyota Way to Service Excellence Agenda

Opening Statements – 10:00AM – 10:10AM

pic-dwayne

Welcome Statements and Introduction
Dwayne Butcher

SESSION 1 – 10:10AM – 10:50AM

jeff-liker

A Framework for Lean in Services
Jeff Liker

BREAK – 10:50AM – 10:55AM

SESSION 2 – 10:55AM – 11:35AM

Oliver

Managing Visually at EKemp
Elaine Camm & Oliver Thompson

BREAK – 11:35AM – 11:40AM

SESSION 3 – 11:40AM – 12:20PM

Noah Goellner

Hennig’s Mission to Make Their Customers Successful
Noah Goellner

LUNCH BREAK – 12:20PM-1:15PM

SESSION 4 – 1:15PM – 1:55PM

Theresa Coleman-Kaiser

Case Study: My Journey Developing Coaches for Leadership Excellence
Theresa Coleman-Kaiser

BREAK – 1:55PM – 2:00PM

SESSION 5 – 2:00PM – 2:40PM

karyn-ross

Wrap Up and Review Session
Karyn Ross

WRAP UP – 2:40PM – 2:45PM