Coaching Those Who are not on Board, in Denial or “Addicted to the Status QuoTM” and Actively or Passively Resisting Change

Presented By:

Ron Oslin & Larry Anderson

Session Abstract:

Hear how a top 5 bank is moving from tools and compliance to evoking behavioral change that creates invested hearts and minds. Learn about the wisdom being employed to address the Addiction to Status Quo TM that prevents leaders, coaches and organizations from successfully sustaining a transformation. Learn the countermeasures used to address a culture change and lessons learned. Discover the stages of behavioral change where classical coaching is a barrier/roadblock to behavioral change. Attendees will learn how and why to change their approach to people who are resistant to changing their behavior, who seriously consider action but do not commit to change, and people intent upon changing their behavior but who lack the confidence to experiment with new behavior/change.


Learning Objectives: 

In this session you will learn …

  • what must be true to be one of the 3% of organizations that transform successfully.
  • the secret sauce of Toyota’s lean success
  • why people are “Addicted to the Status Quo TM” and do not get on board with a change.
  • how to assist a person get on board.

Facilitator Bio:

Ron Oslin is currently the Lead Coach of the Lean Coaching team at Capital One and is President of One System One Voice LLC. The lean coaching team provides counseling and coaching to all levels of leadership at Capital One. Oslin joined Capital One in December 2007 with more than 20 years of lean application in manufacturing and service. Oslin began his process learning journey in 1982 as an intern with Dr. Edward Deming.  Oslin has applied lean methodologies in printing, auto manufacture, marine heating and air conditioning manufacture, health care, education and banking. Oslin has held roles as CEO, COO, and transformation leader in several organizations. He received his bachelors from Virginia Commonwealth University and is a Six Sigma Master Black Belt.