Workshop Details

Description

I.T. is the nervous system of most organizations, yet too often I.T. is not directly involved in process improvement efforts. I. T. departments which lack the support, energy, and know-how to identify, own, and solve problems at a root-cause level are forced to resort to quick-fix workarounds that actually make the situation worse.

When information is incomplete, inaccurate, late, or difficult to access, organizations pay a huge price. Some I. T. processes comprise as much as 80 percent waste! This workshop will show you how to drive new behaviors, skills and innovation within your IT organization to adapt, improve, and keep the organization moving forward . Learn how to transform your LT. capability from a strategic liability to a strategic asset!  

Agenda includes:

• What's the Big Deal?

• Lean LT. overview and benefits

• Framework for Improvement

• Strategy Deployment

• Case Studies: User Profile Chaos, Service Desk from Hell, SharePoint Madness

• Key Takeaways When you return to work

Course Learning Objectives 

In this session you will learn:

• The principles and tools of Lean applied to I.T. operations.

• The 8 types of information waste and what to do about them.

• Examples of other organizations who have successfully applied Lean LT that will illustrate their lessons learned, seeing how I.T. can either enable or impede organizational performance.

• A road map than can be used to apply Lean to your I.T. operations.

• The difference between Lean and Operational Excellence and why it matters.

• Where and how to begin to realize the benefits of Lean I.T. when you return to work.

About the Presenter

Mike Orzen, CMA, CFPIM, PMP
Mike brings an experienced-based blend of Operational Excellence, Lean, Six Sigma, and IT savvy to any organization he works with. He has been consulting , coaching and teaching for over 20 years. His career includes the successful application of continuous process improvement in many environments including IT, Healthcare, Manufacturing, Insurance, Aerospace, Finance, and Supply-Chain. He emphasizes the engagement of people, the daily improvement of business processes, and the thoughtful application of information technology... in that order.

Mike is coauthor of "Lean IT, Enabling and Sustaining Your Lean Transformation" which was awarded the Shingo Prize for Research. He holds degrees from Stanford University and the University of Oregon as well as certifications in Management Accounting, Production and Inventory Control, Project Management and Six Sigma.

Mike is a faculty member for the Lean Enterprise Institute and was recently appointed Adjunct Professor with The Shingo Prize.

Workshop Fee: $495

• What's included?
  • Hand’s on, interactive learning
  • Refreshments throughout the day
  • Catered lunch
  • Workshop materials
  • Networking with peers
     

Recommended Hotel
 

Hampton Inn and Suites Closest hotel to the Bunker @ Flexware 11575 Commercial Drive, Fishers, IN 46038-2954 (317) 913-0300